ePN TV: Erin Stoner on Best Practices for Working with Customer Support

Erin

In this episode of ePN TV, Erin Stoner, Global Customer Support Manager at eBay Partner Network, talks about some of the most common customer support questions as well as how you can most efficiently work with her team to get issues resolved in a timely manner.

At the forefront of customer service for ePN, Erin is on top of all … Read more

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ePN TV: Liz Morris Discusses Seasonal Events, Holiday Promotions and Bonus Campaigns

Liz

In this episode of ePN TV, Liz Morris, Program Strategist with eBay Partner Network’s Optimization Team, talks about how partners can use promotional sales and events to boost earnings.

In the past year alone, Liz notes that ePN publishers participated in more than 250 promotions. Here she discusses how the Optimization Team gives publishers access to a wide variety of … Read more

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ePN TV: Introducing Peter Hoeftberger, European Communications and Operations Manager

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We’re excited to introduce Peter Hoeftberger, eBay Partner Network’s Senior Manager of Operations and Communications for Europe. Peter has been with eBay for seven years – much of it with ePN. In this episode of ePN TV, Peter discusses how the program began and how it has evolved to remain on the cutting edge of the ecommerce landscape. Peter also … Read more

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ePN TV: Introducing Chris Worthy, European Operations Manager

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We are pleased to introduce ePN Europe Operations Manager, Chris Worthy. Chris is a tech enthusiast who joined eBay two months ago, and brings with him a keen grasp and understanding of the affiliate market. He is currently working on the development and growth of the mobile and social media landscapes of ePN and he discusses the significant opportunities that … Read more

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Publisher Stories: VigLink

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In a recent eBay Partner Network survey, many of our partners told us how fond they were of our Publisher Stories series. It seems that sharing common experiences and working toward continued growth and success is universal among publishers on our network. With that in mind, we’re excited to share the story of VigLink.

VigLink maximizes earnings for tens … Read more

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ePN TV: John Toskey Digs Deeper into New Pricing

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You may have seen the news last week that our new pricing will launch at the end of this month. Our team has been working on this for the better part of this year and we’re looking forward to rolling it out. We believe that one of the key success factors with our new pricing will be the ability … Read more

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Posted in ePN TV, US News | 11 Comments

ePN TV: Introducing Edward Sun

edward

This week we’re excited to introduce you to Edward Sun, one of our ePN interns. Edward joined our team in Seattle for the summer and promptly jumped in to assist our Vertical Team with a variety of projects. Between consolidating campaign creatives and jumpstarting the process of our future newsletter, I’m sure Edward’s summer has flown by!

Unfortunately for us, … Read more

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ePN TV: Brian Marcus to Present at Affiliate Summit East 2013

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Affiliate Summit is coming up later this week in Philadelphia and we wanted to remind you that our very own, Brian Marcus, Director of the Global eBay Partner Network, will be presenting on Tuesday, August 20th at 11:30 AM in room 121ABC (Level 100). His presentation, “Steering the Affiliate Ship During a Sea Change” will cover trends in

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ePN TV: Introducing Michael Lill, Head of Network Quality and Global Operations

MikeLill

This week we’re excited to welcome Michael Lill, Head of Network Quality and Global Operations, to ePN TV! Michael joined eBay in October and has since made a slew of positive changes to the network in the form of updated policies and streamlined operations. In this episode he talks to Tien Huang about why those changes are important and what … Read more

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ePN TV: Introducing Mario Chan, Technical Account Manager

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Some time ago our team identified the need for a resource that would be able to identify and organize publishers requests and prioritize them in a way that our Product and Operations Teams could process, and ultimately deliver on. After searching the universe far and wide, we found Mario Chan to fill that role. Mario’s been part of the ePN … Read more

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