ACRU Issue from Nov 13-16 for All eBay Country Programs - Makegood Details
Thursday, November 20th, 2008Hello,Â
We wanted to let you know that we experienced an issue with ACRU tracking this month. An error was introduced recently during an upgrade in the way ACRUs are tabulated. The issue affected stats from Nov 13 (when the upgrade rolled that caused the issue) to Nov 16 (when we put the fix in place). Note that you wouldn’t have seen Nov 16 data until the following day (Nov 17). This issue also affected all eBay programs (countries). It did not affect Half.com.
We were able to recover the data, and will be able to calculate the right number of ACRUs and the correct quality tiers for each account and therefore attribute the right earnings to each of you at the end of the month. The magnitude of the issue was in the order of 30-40% of your ACRUs for those days, but this may vary by publisher. (more…)

